Monday, December 23, 2013

An Investigation Into Customer Complaints

An Investigation into the Customer Complaints at the Atlantic Beer Garden installation The Atlantic Beer tend (ABG) is a sports bar situated in the centre of Boston. It loose in September 2008. The ABG is slightlywhere to enjoy yourself in a relaxed atmosphere, typical American bar food is served on with conglomerate different beers from around the world. There are numerous TVs laid around the ABG, allowing customers to enjoy sports by means of break through the day. When the ABG opened it seated one hundred fifty rush with a crownacity of 250, it had an indoor put rural champaign and an exposeside pose area facing onto the water. The bar is a very popular spot due to its location on the water front. In June 2009 the bar extended their alfresco seating areas and now has a front patio and a cap deck, the bar can now seat 300 raft and is 500. The bar is at capacity on a kettle of fish basis especially over the weekend. Since the opening of the new out doorsy seating areas the bar has received a number of complaints via netmail and through an online examine site yelp.com about poor eat experiences. centering are extremely concerned about the rascality reexamines and fear they are causing loss of sales and returning(prenominal) customers.
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“Few things can put a restaurant out of business faster than a bad restaurant review” Joan Stewart, The Publicity Hound Management have asked for an investigation to return key gravel in order to identify where the problems are and propose some solutions in order for the bar to continue its success. methodology Customer Reviews I reviewed ! on the online review site Yelp.com. This allowed me to hang the customer’s thoughts on the ABG, and the complaints they have. Manager Interviews I held 3 interviews with the focussing of the ABG It enabled me to take a ruin idea of what the management are thinking. Also, in-depth interviews allowed me to retrieve unrestricted comments or opinions and ask questions helped me better understand the Management team....If you want to get a total essay, order it on our website: BestEssayCheap.com

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